We’re a small shop and every order is packed with care. Because of that, returns and exchanges are limited — but if something isn’t right, please talk to us and we’ll do our best to help.
Breakage is covered
Glass bangles are fragile. If any bangles arrive broken or unusable:
- Take a clear photo of the broken pieces and the packaging.
- Send it to us on Instagram (@zarie0013) or by email to support@zarie.ca with your order number, as soon as you can after delivery.
- We’ll refund the broken pieces to your original payment method.
Exchanges
If you’d like to exchange an item — for example a different kurta size or bangle size — please message us on Instagram (@zarie0013) or email support@zarie.ca before sending anything back. We’ll look at each request individually and let you know if an exchange is possible.
- Items must be unused, unworn and in their original condition and packaging.
- Shipping costs for exchanges are agreed with you when we chat, depending on the item and where you are.
Returns and refunds
We generally don’t accept returns for a refund, apart from breakage or an item that isn’t what you ordered. If we’ve made a mistake with your order, contact us and we’ll put it right.
Build-your-own boxes are made up to your choices, so they can’t be returned — breakage is still covered.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank or card, it can take 5–10 business days to show up.
Contact
Instagram (@zarie0013) (fastest) · support@zarie.ca